Frequently Asked Questions
For Employers
Simply browse available services, choose a local assistant, and book them directly through the calendar on their profile. It only takes a few clicks.
Yes. We use Stripe’s secure payment system. Payments are held in escrow and only released once you confirm the task is completed to your satisfaction.
We offer support for:
City hall paperwork
Hospital visits and interpretation
Apartment hunting
Childcare
Shopping assistance
Japanese language help
Emergency support—and more!
Yes. You can manage your bookings from your dashboard. Please review our cancellation policy before making changes.
If you’re unsatisfied, contact us immediately at support@japanassist.com. We’ll review the case and mediate a fair solution.
For Freelancers
Click “Become a Freelancer” and fill out your profile. You’ll need to complete identity verification before your profile goes live.
We ask for:
Government-issued ID (passport or residence card)
Proof of address (utility bill or bank statement)
Contact information
After completing a task, the funds are released to your account through Stripe. Make sure to set up your Stripe payout method in your dashboard.
Absolutely. You can list multiple service categories based on your skills (e.g., translation, city hall help, tours, childcare).
Reach out anytime at support@japanassist.com. We’re here to help!
